Although we prioritize payment by Interac transfer, it is also possible to make payment by Visa or MasterCard, check or bank transfer.
Between November and August,
- When making a reservation, you may be required to pay a deposit. Payment in full is due ten days prior to travel (non-refundable).
September/October, as well as long weekend getaways (Canadian bank holidays)
- Upon reservation, a non-refundable deposit may be required. Payment in full is due 30 days before departure (non-refundable).
In the event of an emergency, please contact us at 819-371-1177 or our toll-free number at 1-800-463-2265. Outside of regular business hours, your call will be redirected to a call centre. If it is an emergency, ask to be connected to our on-duty dispatcher.
You will receive an email with the driver’s contact details 24 to 48 hours before departure.
In Canada, in a brief:
In a 24-hour day, a driver’s maximum on-duty time is limited to 14 hours.
On-duty time is defined as the time spent:
- preparing the vehicle for departure
- driving the motorcoach
- waiting for passengers while they are engaged in other activities included in the tour program.
Of these 14 on-duty hours, the maximum driving time is 13 hours.
A driver must complete his/her workday no later than 16 hours after starting it.
During a 24-hour period, he/she must take a 10 hours’ rest break.
The workday must include two hours of rest, with each rest period to last a minimum of
An 8-hour period of rest is mandatory before starting a new shift.
24 consecutive hours of rest are mandatory after 14 days of work.
In the United States
Within every 15 hours of a driver’s work time, the maximum length of time allowed for driving
a motorcoach should not exceed 10 hours.
Following this time, 8 hours of rest are mandatory.
As a safety measure for passengers and the driver, Autocar Hélie has changed its night travel policy. According to the experience of our drivers, supported by industry statistics, driving between 3 a.m. and 5 a.m. is very demanding and is more dangerous. As a safety measure and so that the driver is always alert, a change of driver is made at 3 a.m., regardless of the departure time or the destination. We want the driver to be alert and conscientious when going through these difficult times. Please note that overnight trips may not be possible at certain times of the year.
We offer wireless Internet service for an additional daily fee ($). Since wireless Internet service uses cellular data, service interruptions or slow communication may occur in certain regions and/or certain areas.
The client must reserve the accommodation of the driver, and this in each city, according to the itinerary.
Meals are at the driver’s expense. At your discretion, if you wish to pay for a meal for your driver, he will greatly appreciate it.
Tipping is always at your discretion. On the other hand, they are extremely appreciated. Depending on the case, we suggest an amount of 10% of the bill or $3 to $5 per person, per day.
All our coaches are equipped with video monitors and a DVD player for the entertainment of our passengers.
Tolls, mandatory parking fees, and any other trip-related costs will be charged to the client.
Changes to the itinerary will be honoured as long as they comply with the laws and regulations governing the driver’s driving hours. Changes must be route-consistent and must not result in extra mileage. If this is not the case, additional charges may apply.